Hey, I'm Griffin Mullins.

I’m a designer with a passion for creating end user interfaces, as well as the systems and frameworks through which the right design decisions can be made. I navigate the design process while bringing the team, and leadership, along every step of the way.

I have a demonstrated history of thriving, even in complex, regulated businesses. I’ve got extensive experience working with legal, product and tech partners in an agile environment to deliver scalable and accessible digital and physical features and services. From finding the problem to solve, through research, prototyping, and delivering final designs, I specialize in taking experiences from conception all the way to delivery.

I use my skills and tools like a professional.

LinkedIn Logo
Present
Senior Manager + Design Strategist
Richmond, Virginia
(Feb '21 – Present)

I currently manage and lead a team of 5 working on Digital Servicing, Spend Management and New Product experience domains for Capital One's Small Business Credit Cards. My team works on conceiving of, researching, designing and tracking the success, or failure, of the digital services and features Capital One small business credit card customers use every day.

Design Strategy
Design Team Leadership
Process Design
Service Design
Team & Org Structure
Feb '21
Manager + Design Strategist
Richmond, Virginia
(Jul '19 – Feb '21)

I led a team of two designers working on Digital Servicing & Spend Management experience domains for Capital One's Small Business Credit Cards. My team was responsible for conceiving of, researching and designing some of the digital services and features Capital One small business credit card customers use every day.

Design Strategy
Design Team Leadership
Process Design
Service Design
Value Mapping
Jul '19
Principal Design Strategist
Richmond, Va
(May '17 – Jul '19)

Researched, prototyped, designed and presented various experiences for Capital One's consumer card customers. This ranged from designing landing pages for 3rd party partnerships to designing and demonstrating next-generation onboarding experiences. This also included creating and researching strategies to deliver various features and services, including designing and launching the first Virtual Card experience for small business credit card customers.

UI / UX Design
Empathy Research
Presentation Design
Usability Testing & Prototyping
Service Design
May '17
Senior Experience Designer
Dallas, Texas
(Apr '15 – May '17)

Delivered user experience designs for Capital One Home Loans customers. This included supporting iOS, Android, and web tech teams, as well as tech teams for other internal platforms.

Customer Journey Mapping
Information Architecture
UI / UX Design
Presentation Design
Usability Testing & Prototyping
Apr '15
User Experience Designer
Dallas, Texas
(Jun '14 – Apr '15)

User Experience Lead of an AT&T team focused on data analytics and reporting. Worked with AT&T and other Tekzenit clients creating and redesigning experiences and interfaces.

Information Architecture
Information Design
UI / UX Design
Usability Testing & Prototyping

I learned from the best.

And learn more every day.
Jun '14
Industrial Design (BFA) Class of 2014
Savannah College of Art & Design (SCAD)
📍
Savannah, Georgia
(Sep '10 - Jun '14)
GPA 3.85
Jun '10
Graduating Class of 2010
Paul Laurence Dunbar High School
📍
Lexington, Kentucky
(Aug '06 - Jun '10)
sr computer science award
sr tv production award
Sr graphic design award